A 24 hour answering service that never sleeps
ReplyTown texts every missed caller back instantly, day or night, so the emergency plumber call at 2am becomes a booked job by morning.
07700 900461
Lead QualificationWhy businesses pay for an answering service
After-hours calls are the most valuable ones a business can miss, and the most common. Here's the picture.
of callers won't leave a voicemail, so after-hours calls usually vanish without a text back.
per call is what a UK answering service can charge, and standard plans still stop at 6pm.
is when most missed calls actually happen, which is why coverage matters more than headcount.
in recovered jobs is what a typical trade business earns back in its first month with ReplyTown.
A 24 hour answering service that never sleeps
Emergencies don't keep business hours, and neither should your answering. A 24 hour answering service covers the calls that arrive after you've clocked off. ReplyTown texts every missed caller back instantly, day or night, so the emergency plumber call at 2am becomes a booked job by morning.
That means no hold music, no voicemail, no per-call charges, and no job lost because you were too busy working to answer. Every missed call becomes a conversation, and every conversation becomes a booked job.
How ReplyTown Handles These Calls
From the first missed ring to a booked job, automatically.
Call Missed
Call missed. It's 2am and the caller has a burst pipe.
Instant Text
Instant text. They get a friendly SMS in under a second, so they know they reached the right business.
AI Qualifies
AI qualifies. It captures the address, the job, and urgency, and flags it as an emergency.
Job Booked
Job booked. You wake up to a booked emergency job with all the details ready to dispatch.
24 Hour Answering Service FAQ
Is a 24 hour service more expensive?
Only if you're paying per call or per hour for human cover. ReplyTown covers every missed call, around the clock, for a flat monthly rate with no per-call charges.
How do emergencies get flagged?
The intake exchange classifies urgency automatically. Emergency calls are pushed to you immediately with details captured, while non-urgent calls are queued for the next working day.
What about my human answering service?
ReplyTown works alongside it. During your service's hours it handles calls. Outside those hours, ReplyTown covers the gap, so you're never uncovered.
Do callers mind getting a text from a business?
No. They've just tried to call you, so a text from you is expected and welcomed. It's far better than the alternative of silence and a lost job.
24 Hour Answering Service for your industry
The same missed-call recovery engine, tuned to how each trade actually loses work.
See what your next missed call could become.
We’ll map one real enquiry from first ring to qualified handoff, using the questions, urgency rules, and follow-up your team actually needs.